We're Here to Help 

For Clients

Looking for support with an upcoming event or personal assistance need?

• Visit our Services pages to learn more about the support we offer.

• Review our Client FAQ to learn about our booking process, pricing, Service Reservation Fee, policies, and frequently asked questions. 

• Submit a Client Service Inquiry to share your requested service, event location, and scheduling needs. 

We'll conduct a complimentary preliminary review of your inquiry based on the requested service, location, scheduling, and service requirements.

If your inquiry moves forward, we'll invite you to complete the Client Service Request Form, the next step in our booking process.

For Business Partners

Interested in partnering with True Moment Crew LLC? 

• Visit our Partner With Us page to learn how we work with businesses, venues, event professionals, and organizations.

• Review our Client FAQ to learn about our services, booking process, pricing, Service Reservation Fee, and policies.

• Complete the Business Partnership Registration & Agreement to begin your partnership with True Moment Crew LLC. 

Once your registration has been reviewed and approved, you may submit a  Client Service Inquiry whenever you need our services.

For Crew Applicants

Interested in joining the True Moment Crew network?

• Review our Crew FAQ to learn about our onboarding process, requirements, and crew expectations.

• Visit our Join the Crew page to learn more about becoming a True Moment Crew member.

• Complete the Crew Interest Form to be considered for current and future assignment opportunities. 

Many of our assignment opportunities do not require prior experience. Assignment opportunities are offered based on client needs, location, and the specific requirements of each assignment. We'll contact selected applicants as opportunities become available.

We also encourage you to regularly visit our website and follow our social media platforms for announcements about new assignment opportunities, company updates, and recruitment news.

Business Address  

5900 Balcones Drive, STE 100, Austin, TX 78731

Please Note: True Moment Crew LLC is an online-first business. While our services are provided at client-designated locations, our day-to-day operations are managed remotely. For the fastest response, please contact us using the appropriate form on our website or by email.

Email

For general inquiries, partnership questions, media inquiries, or questions about our services, please contact us by email. 

For the fastest assistance:

Clients: include your event city, event date, and requested service.

Business Partners: include your organization name and partnership inquiry.

Crew Applicants: include your city and the position or opportunity you're interested in.

• info@truemomentcrew.com

Communication & Contact

We strive to respond to all inquiries, intake submissions, and service requests in a timely manner.

Response Time Guidelines

Planned Requests

(14 or more days before the event)

Typically reviewed and responded to within 1–3 business days.

Urgent Requests

(Less than 14 days before the event)

Typically reviewed and responded to within 1 business day.

Recommended Booking Timeline

For the best availability and planning experience, clients are encouraged to submit requests 30 or more days before their event whenever possible.

Please note that response times may vary based on request volume, service type, location, and the information provided.

Responsive Communication 

We understand that many of our clients and crew members have busy schedules, and important questions don't always arise during traditional business hours.

That's why, whenever possible, our Support Team responds to inquiries during evenings, weekends, and holidays in addition to regular business hours.

While our published response time guidelines still apply, you may occasionally receive a response outside of traditional business hours. Although we cannot guarantee an immediate response, we are committed to providing timely, professional communication and keeping you informed throughout your experience.

Service Areas

True Moment Crew LLC coordinates professional, non-medical support services for events throughout the United States.

We proudly provide services nationwide for individuals, families, businesses, organizations, and event professionals.

Each request is reviewed based on the event details, service requested, and location to ensure we can provide the level of service our clients expect.

If you're ready to get started, submit a Client Service Inquiry, and we'll conduct a preliminary review of your request.

Helpful Resources 

Many common questions can be answered by reviewing the resources below before submitting your inquiry or application. 

Client FAQ

Learn about our services, estimated pricing, Service Reservation Fee, booking process, policies, service availability, and other frequently asked questions. 

[ View Client FAQ ]

Partner With Us

Learn about establishing an ongoing business partnership with True Moment Crew LLC, our partnership process, and how organizations can request services.

[View Partner With Us]

Crew FAQ

Learn about crew eligibility requirements, the application and onboarding process, background screening requirements, expectations, and other frequently asked questions. 

[ View Crew FAQ ]

Follow Us on Social Media:

Stay connected with True Moment Crew LLC for company updates, service announcements, recruitment opportunities, and helpful resources.

Please note that our social media accounts are intended for informational purposes only and are not monitored for customer service, booking requests, or time-sensitive inquiries. For service requests or customer support, please contact us through our website or by email.

Ready to Get Started?

Choose the option that best fits your needs:

• Clients: Submit a Client Service Inquiry to begin the booking process.

• Business Partners: Complete the Business Partnership Registration & Agreement to establish an ongoing partnership.

• Crew Applicants: Visit Join the Crew to learn about becoming part of the True Moment Crew network.