How It Works (Clients) 

True Moment Crew LLC uses a structured intake and coordination process to ensure fair pricing, proper matching, and reliable service.  

Step 1: Submit a Request

• Complete our brief intake form and select your type of event or service.

• This allows us to review your request and determine availability in your city.

Step 2: Service Request & Reservation Fee

• If your request moves forward, you’ll receive the appropriate service request form for your selected service 

• A service reservation fee is required at the time of service request submission. This fee allows us to review your request, begin coordination, and check crew availability 

• The service reservation fee is refundable only if no crew match is found in your event city 

• The service reservation fee does not cover the cost of service and does not guarantee availability 

Step 3: Review & Service Quote

• After reviewing your service request and confirming potential availability, we’ll send you a clear service quote.

• No additional payment is collected until you review and approve the service quote 

Step 4: Confirm & Schedule

• Once the quote is approved and any required deposit is received, your service is confirmed and scheduled.

Step 5: Service Day

• Your assigned crew arrives as scheduled to provide professional, on-site support 

Important Notes (Client)

• The service reservation fee is refundable only if no crew match is found in your event city
  
  

• Availability is not guaranteed and depends on local crew coverage
  
  

• All services are short-term, light-duty, and non-medical
  
  

• Pricing varies by service type and location
  
  

• Crew members are responsible for their own transportation
  
  

• For safety, both clients and crew members are reviewed before any service confirmation